Hamburg Gaming endeavors to ensure that all patrons are provided a safe and secure gaming and entertainment experience. Furthermore, Hamburg Gaming firmly believes that we have a moral, social, and business responsibility to promote responsible gaming and to strictly enforce minimum legal wagering ages. We make every effort to encourage responsible gaming through a variety of methods including:
The Self-Exclusion Program was established to allow people who may have a gambling problem to voluntarily exclude themselves from Hamburg Gaming AND all entities licensed, permitted, or registered by the New York State Gaming Commission for periods of one year, three years, five years, or for lifetime. Please be aware that a family member may not place another family member on the self-exclusion list. Placement on the list is entirely voluntary and must be done by the guest seeking exclusion.
Self-exclusion forms information and applications are available by using one of the following methods:
For forms obtained via this site or the mail, completed paperwork may be returned in-person by asking any associate for the Manager On Duty or via mail. In the case of returning by mail, a current photo of the individual must be included and a notary public must sign the form attesting that the picture of the person included and the signature on the form is the person submitting the request.
Completed forms can then be mailed to:
Director of Security
5600 McKinley Pkwy.
Hamburg, NY 14075
When submitting the form in person, valid government issued photo ID must be presented and you will also be photographed. The photo and other identifying information will be displayed to employees in non-public areas to assist with enforcement of your request. Self-excluded individuals are removed from all mailing lists and are not able to receive complimentary goods or services, or participate in promotions. If a self-excluded patron is found in the gaming facility following their exclusion request, they may be subject to arrest and prosecution under all applicable laws, including trespass. Self-excluded individuals found playing may have any winnings subject to forfeiture.
If you feel that you or someone you care about may have a gambling problem, further assistance is available from the following:
Problem Gambling Support Directory: knowtheodds.org/find-help/gambling-support-directory/