Responsible Gaming

Hamburg Gaming endeavors to ensure that all patrons are provided a safe and secure gaming and entertainment experience. Furthermore, Hamburg Gaming firmly believes that we have a moral, social, and business responsibility to promote responsible gaming and to strictly enforce minimum legal wagering ages. We make every effort to encourage responsible gaming through a variety of methods including:

  • Signage: Contact information for problem gaming assistance and minimum wagering information appears on our website, on each gaming machine, in all facility brochures and literature, and on each players' club card at a minimum. Furthermore, informational pamphlets and posters directing individuals to where assistance is available can be found at many high traffic locations such as ATM’s, the Lucky North Club and cashier’s cage.
  • Minimum Age Requirements: Hamburg Gaming policy is that no individual under the age of 18 will be allowed to play any video gaming machines. Furthermore, no one under 18 is allowed on the gaming floor.
  • Employee Communications: Each Hamburg Gaming employee receives annual problem gaming awareness training so they can respond appropriately when confronted with a potential situation involving problem gaming.
  • Self-Exclusion Program: Hamburg Gaming participates in a program which allows people to voluntarily exclude themselves from gaming activities (See below for more information).

Self-Exclusion Program

The Self-Exclusion Program was established to allow people who may have a gambling problem to voluntarily exclude themselves from Hamburg Gaming AND all entities licensed, permitted, or registered by the New York State Gaming Commission for periods of one year, three years, five years, or for lifetime. Please be aware that a family member may not place another family member on the self-exclusion list. Placement on the list is entirely voluntary and must be done by the guest seeking exclusion.

Self-exclusion forms information and applications are available by using one of the following methods:

  1. Click here to download and print self exclusion forms
  2. Contact our Security Department at (716) 646-6109 ext. 60102 and ask for the forms to be mailed.
  3. Ask in person by asking any associate for assistance from the Manager On Duty, or visit the Security Podium.

For forms obtained via this site or the mail, completed paperwork may be returned in-person by asking any associate for the Manager On Duty or via mail. In the case of returning by mail, a current photo of the individual must be included and a notary public must sign the form attesting that the picture of the person included and the signature on the form is the person submitting the request.

Completed forms can then be mailed to:

Director of Security
Hamburg Gaming
5820 South Park Avenue
Hamburg, NY 14075

When submitting the form in person, valid government issued photo ID must be presented and you will also be photographed. The photo and other identifying information will be displayed to employees in non-public areas to assist with enforcement of your request. Self-excluded individuals are removed from all mailing lists and are not able to receive complimentary goods or services, or participate in promotions. If a self-excluded patron is found in the gaming facility following their exclusion request, they may be subject to arrest and prosecution under all applicable laws, including trespass. Self-excluded individuals found playing may have any winnings subject to forfeiture.

If you feel that you or someone you care about may have a gambling problem, further assistance is available from the following:

New York State Office Of Addiction Services & Supports: 

National Council on Problem Gambling: 522-4700

Problem Gambling Support Directory:

Scan the QR code using your mobile device to learn about problem gambling resources in New York State

Using your mobile device, scan the QR code to speak with someone now about your gambling questions and concerns.